Effective Date: September 7, 2026

At Eich’s Sports, we offer shipping and pickup options depending on the products ordered and the type of online store you are shopping from.

Because Eich’s Sports sells both regular retail merchandise and custom Team & Spirit Store merchandise, processing times and delivery options may vary. Please review the information below before placing your order.

Orders placed through Shop Eich’s for regular retail merchandise will be processed as quickly as possible during normal business days.

Processing time is separate from shipping transit time.

Orders containing personalized or custom-decorated merchandise may require additional production time.

Shipping options and applicable charges will be displayed during checkout when shipping is available.

Once an order has been transferred to a shipping carrier, actual delivery time is controlled by the carrier and cannot be guaranteed by Eich’s Sports.

Delivery may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside our control.

Any estimated delivery date provided during checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

When available, customers may select In-Store Pickup during checkout.

Please wait until you receive notification that your order is ready for pickup before coming to the store.

An order confirmation means that we have received your order. It does not mean your order is ready for pickup.

Orders must be picked up at the Eich’s Sports location selected or identified for the order.

Please have your order confirmation, order number, or purchaser's name available when picking up your order.

Team & Spirit Store merchandise is handled differently from regular retail merchandise.

Many Team & Spirit Store products are ordered specifically for your school, team, business, organization, or event and then decorated by Eich’s Sports after the ordering period.

Because of this process, Team & Spirit Store orders may require additional production time and should not be expected to follow regular retail processing times.

Some Team & Spirit Stores operate during a specific ordering window and have a published closing date.

For these stores, production may begin after the store closes rather than immediately after each individual order is placed.

Estimated completion or distribution information may be provided on the individual Team & Spirit Store.

Some Team & Spirit Store orders are distributed directly through the participating school, team, coach, organization, business, or designated group representative.

When this option applies, customers should follow the pickup or distribution instructions provided for that particular store.

Please do not come to an Eich’s Sports retail location to pick up an order designated for team or organization distribution unless you have been notified by Eich’s Sports that the order is available there.

When an order is designated for pickup at Eich’s Sports, please wait until you receive notification that the order is ready.

Receiving an order confirmation does not mean that your merchandise has been produced or is ready for pickup.

Orders requiring screen printing, embroidery, heat decoration, personalization, names, numbers, engraving, or other custom production require additional processing time.

Production times may vary based on:

• Product availability
• Decoration method
• Order quantity
• Manufacturer or supplier availability
• Artwork or personalization requirements
• Seasonal production volume
• School or team store closing dates

If you need merchandise by a specific date, please contact Eich’s Sports before placing your order to determine whether the requested timeline may be possible.

We cannot guarantee a requested completion date unless that date has been specifically confirmed by Eich’s Sports.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you discover an address error after placing an order, contact Eich’s Sports as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

When tracking is available for a shipment, tracking information may be provided by email or through the applicable online ordering system.

Tracking information may take time to update after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.

Eich’s Sports works hard to complete and ship orders on schedule, but delays may occasionally occur.

Delays may result from circumstances including:

• Manufacturer backorders
• Product shortages
• Carrier delays
• Severe weather
• Holidays
• Supply-chain disruptions
• High seasonal order volume
• School or organization changes
• Circumstances beyond our reasonable control

We appreciate your patience when these situations occur and will work to resolve issues as reasonably possible.

If your order arrives damaged, please contact Eich’s Sports promptly and retain the merchandise, packaging, and shipping materials while we review the issue.

Photos may be requested to help us document damage and determine the appropriate resolution.

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors when appropriate, and any information provided by the carrier.

If the package still cannot be located, contact Eich’s Sports so we can help review the shipment and determine the appropriate next steps.

If you receive an item that you did not order or believe Eich’s Sports made an error with your shipment, please contact us promptly.

Do not discard or alter the merchandise until we have had an opportunity to review the issue.

If Eich’s Sports confirms that we made an error, we will work with you to provide an appropriate correction, replacement, refund, or other resolution.

Customers are responsible for picking up completed orders within a reasonable period after receiving notification that the order is ready.

Eich’s Sports may attempt to contact customers regarding orders that remain unclaimed for an extended period.

Please contact us if you are unable to pick up your order promptly so that arrangements can be discussed.

Shipping charges are generally non-refundable once an order has shipped.

If an order is returned to Eich’s Sports because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.

If an order is returned or exchanged, shipping charges and return shipping costs are governed by our Return & Exchange Policy.

If you have questions about shipping, pickup, production time, or the status of an order, please contact Eich’s Sports.

Eich’s Sports, Inc.

Plainfield: 815-436-3771
Lemont: 630-257-5836
Website: www.eichssports.com

Please have your order number and purchaser's name available so we can assist you as quickly as possible.