At Eich’s Sports, we want you to be happy with your purchase. Because we sell both regular retail merchandise and custom-decorated products, return eligibility depends on the type of item purchased.

Regular retail merchandise purchased in-store or through Shop Eich’s may be returned or exchanged within 14 business days of the original purchase date.

To be eligible for a return or exchange:

• Merchandise must be unused and unworn.
• Original tags must remain attached.
• Items must be returned in their original packaging, when applicable.
• A receipt or proof of purchase is preferred.

Returns without an original receipt may be issued as store credit at the item’s lowest recent selling price, at Eich’s Sports’ discretion.

Online retail purchases may also be returned or exchanged at either Eich’s Sports retail location, provided they meet the requirements above.

Items purchased through an Eich’s Sports Team & Spirit Store are often ordered, decorated, or produced specifically for your school, team, organization, business, or event.

Because of the custom nature of these products, Team & Spirit Store merchandise is final sale and cannot be returned or exchanged for sizing, color selection, change of preference, or customer ordering errors.

Please carefully review all sizes, colors, product selections, names, numbers, and personalization before submitting your order.

If Eich’s Sports makes a decoration or personalization error, or you receive a defective item, please contact us promptly so we can review the issue and make it right.

Any item that has been personalized, embroidered, screen printed, heat decorated, engraved, numbered, named, monogrammed, or otherwise customized specifically for the customer is final sale.

Customized products cannot be returned or exchanged due to:

• Incorrect size selected by the customer
• Incorrect spelling or personalization information submitted by the customer
• Color preference
• Change of mind
• Incorrect team, school, organization, or product selection

If the error was made by Eich’s Sports, please contact us so we can review the order and provide an appropriate resolution.

Items specifically marked FINAL SALE are not eligible for return, exchange, or store credit.

For health and hygiene reasons, the following products are not eligible for return or exchange:

• Mouthguards
• Athletic cups
• Athletic supporters

Additional products may be designated as non-returnable when noted at the time of purchase.

If you receive an incorrect item, defective product, or merchandise with an error made by Eich’s Sports, please contact us as soon as possible.

We may request photographs or other information so we can review the issue.

When Eich’s Sports determines that an item is defective or that we made an error, we will work with you on an appropriate replacement, correction, refund, or other resolution.

Original shipping charges are generally non-refundable unless the return is the result of an error by Eich’s Sports or a defective product.

Customers are responsible for return shipping costs unless otherwise approved by Eich’s Sports.

Some sporting goods and equipment may be covered by a manufacturer’s warranty.

Depending on the product and manufacturer, warranty claims may need to be submitted directly to the manufacturer. Eich’s Sports will provide available purchase information or assistance when appropriate.

Refunds for eligible returned merchandise will be based on the actual amount paid after applicable discounts, promotions, or coupons.

Promotional discounts have no cash value and will not be refunded separately.

Approved refunds will generally be issued to the original form of payment when reasonably possible.

Processing times may vary depending on the payment method and financial institution.

Not sure whether your purchase is eligible for a return or exchange?

Please contact Eich’s Sports before making a return. We’re happy to help.

Eich’s Sports, Inc.

Plainfield: 815-436-3771
Lemont: 630-257-5836
Website: www.eichssports.com